CANCELLATION AND REFUND POLICY

We value your business and ask that you respect our business scheduling policies. We

appreciate and understand that circumstances arise where clients may need to change or

cancel their appointments. Please let us know if you need to cancel or reschedule your

appointment.

Cancellation Policy:

Notice Period

If you provide notice of cancellation of at least 24 hours before your scheduled appointment,

you will be eligible for a refund of the session fee, minus a cancellation fee of 10%.

Cancellations made less than 24 hours of the scheduled appointment will not be eligible for a

refund of the session fee.

Cancellation Fee

The cancellation fee covers administrative costs, pre-allocated practitioner time, and lost

opportunity to accommodate other clients. The cancellation fee will be deducted from the

session fee refund, if applicable.

Exceptions

In case of emergencies, illness, or other unforeseen circumstances, exceptions to the

cancellation policy may be considered. Clients are encouraged to communicate any

exceptional circumstances directly with us for review and possible resolution. Please

Cancellation Process

To cancel your appointment, please notify us via email evolveeft@gmail.com or mobile

0404896329 as soon as possible. In your cancellation request, please provide your name,

appointment date and time, and the reason for cancellation. Cancellations will be considered

valid only upon receipt of confirmation from us.

Refund Policy:

Grounds for Refunds

If you cancel your appointment within the eligible period and are entitled to a refund, we will

process the refund within 7 business days.

Refunds will be issued using the original payment method unless otherwise agreed upon.

Refunds may be offered based on the following conditions:

 If a cancellation is made within the designated notice period, a full or partial refund

may be granted.

 If a cancellation is made outside the designated notice period, no refund will be

provided.

 Refunds may be subject to administrative fees or non-refundable deposit deductions.

 If we cancel a session, a full refund will be provided.

Rescheduling:

Notice Period

Clients may be allowed to reschedule their appointments within a certain timeframe without

incurring additional fees. The rescheduled appointment must be within 30 days from the

original session date. Rescheduling requests made outside the specified timeframe may be

subject to the cancellation policy.

Exceptions

In case of emergencies, illness, or other unforeseen circumstances, exceptions to the

rescheduling policy may be considered. Clients are encouraged to communicate any

exceptional circumstances directly with us for review and possible resolution.

Communication:

Acknowledgement

Clients are responsible for reviewing and acknowledging the cancellation and refund policy

before booking a session.

Fair and Reasonable

We believe that the 24 hours notice period provides a fair and reasonable opportunity for us

to fill the canceled appointment slot.

By enforcing this cancellation and refund policy, we aim to ensure fairness to both our clients

and our practitioners.

We understand that emergencies and exceptional circumstances may occur, and we will

assess such cases on an individual basis.

Policy Updates:

We reserve the right to modify or update this cancellation and refund policy at any time

without prior notice.

It is your responsibility to review this policy periodically. Continued use of our services after

any modifications constitutes acceptance of the updated policy.